Quest provides a range of solutions for customers which can encompass a range of services from fully managed solutions to ad-hoc reactive maintenance.
Preventative maintenance can be undertaken at our main depot undercover or on site services can be provided throughout the UK, paired with our 24/7 cover this enables our customers the benefit of minimal disruption while being assured equipment is maintained to highest levels.
All work undertaken is by trained experienced and competent personnel working to manufacturers guidelines or best industry practise and is electronically recorded and communicated back to customers.
24/7 cover – Reactive Maintenance
Minimal downtime in respect to medical units is a fundamental aim of Quest Medical.
To ensure this is achieved, we operate a national support grid for our clients consisting of:
- National coverage of in-house specialist mobile medical engineers
- In-house fitters and engineers
- In-house Recovery and Roadside Assistance
- National support coverage for tractor/trailer running gear equipment specialists
- National support coverage for Air-conditioning / chiller systems
- National support coverage for hydraulic systems
All mobile engineers are suitably experienced and have at their disposal the relevant on-board diagnostic equipment to effectively deal with the task at hand, from air-conditioning leak test equipment to tractor unit mobile diagnostic equipment.
In the event unscheduled maintenance is required we will, from the moment of initial contact, act to co-ordinate each aspect of assistance and ensure all work is undertaken in a timely and professional manner.
A Duty Manager will arrange for one of the above referenced in-house engineers or a specialist contractor to attend. Response times are critical to Quest and we aim to attend 90 minutes post notification – with duration of around 45 minutes earmarked as the norm.
To ensure the best service to our customers we monitor in-house response and specialist subcontractors on a strict regime of KPI’s that are under constant review.
We also provide additional management information via our online customer web tool that allows customers to log defects, track work being undertaken and view historic data by unit number, breakdown type or priority.
If you would like any further information regarding any of the services that Quest supplyt please dont hesitate to contact us directly on